General Terms & Conditions


Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.

Delivery area

Deliveries are only made international (all countries). Deliveries are not made to PO Box numbers.

Delivery period

Delivery is usually made within 15 business days. Should an article be currently out of stock, we will let you know as soon as possible when delivery can be expected. Delivery is at the risk of the consignee.

Delivery Charges

Orders charge 10.00 eur shipping standart Orders Charge 20.00 eur shipping express


All prices are in EUR and are inclusive of IVA at the prevailing rate.

Terms of payment

The goods are delivered against payment by PAYPAL.


Electrical appliances are covered by a guarantee that is valid for 2 years from date of invoice. There is no guarantee obligation if a fault or damage was caused by handling, maintenance or care that was contrary to our instructions. The purchaser should consult the relevant instructions and recommendations in the leaflet enclosed with the product. Important: Please keep the invoice with you. Without proof of purchase, we cannot assure your guarantee will be covered.


Complaints about defects or about incomplete or incorrect deliveries must be notified in writing, within 14 days from date of invoice to SWIMORDIE Email:

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we don’t reimburse to you all payments received from you, including the costs of delivery. We may make a change of product

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We may the change when we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

All you have to do is contact us at , and we will handle the return. 

Return address:SWIMORDIE

Joan Miró, 83 08320 EL MASNOU Barcelona

without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Proprietary rights

Goods will remain the property of BODUM® (UK) Ltd until payment has been made in full.


Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The color of the products displayed in the online shop may deviate from the actual product color.

Data protection

It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.

Contact us:

In case you have questions about SWIMORDIE products, how to maintain them, or even any questions about your order:

Customer Service contact:


Tel: +34 669019907
Joan Miró, 83 08320 EL MASNOU Barcelona
Monday to Friday: 09.00 am – 4.00 pm


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